This policy explains how returns, exchanges, and refunds work for orders placed with Bornil IT. Because we sell both physical products and digital products/services, the rules for each are different — please check the correct section below before purchasing.
Physical Products
No general returns. Defective or damaged items only, exchanged after verification.
Digital Products & Services
No refund once the product/license/service has been delivered or activated.
1 Physical Products
We do not offer general returns or refunds for physical products due to change of mind, incorrect selection, or similar reasons. We only accept a claim if the item you received is defective or damaged.
Conditions for a defective/damaged exchange
- You must report the issue within 3 days of delivery
- The item must be unused, in its original packaging, with all accessories included
- Clear photos/video of the defect or damage must be provided at the time of the claim
- Once verified, we will arrange a replacement of the same item (subject to stock availability)
2 Digital Products & Services
Digital products — including software licenses, downloadable files, activation keys, and digital services — are delivered instantly or shortly after payment confirmation, typically through the customer portal or email.
Because these products are delivered electronically and cannot be "returned" once accessed, downloaded, or activated:
- No refund is provided once a digital product or service has been delivered.
- Please double-check product details, compatibility, and requirements before purchasing
- If a digital product fails to activate or is genuinely faulty due to an error on our end (e.g. an invalid license key), contact support and we will investigate and correct the issue (replacement key or fix), rather than issue a cash refund
3 How to Request an Exchange
- Open a support ticket from your customer portal, or contact us via email/WhatsApp with your order ID
- Describe the issue and attach photos or video evidence (for physical items)
- Our support team will review your claim and respond with next steps
- Approved exchanges are processed as quickly as stock and courier schedules allow
4 Exceptions
Custom project work, service contracts (AMC), and repair jobs are governed by the specific terms agreed at the time of order or contract signing, and are not covered by this general Return & Refund Policy. Please refer to your order confirmation, invoice, or contract for those terms.
5 Contact Us
Questions about a return, exchange, or this policy? Reach out to us:
- 📧 Email: hello@bornilit.com
- 📞 Phone: +8801572276095
- 📍 Address: Fatullah-1400, Narayanganj