Bornil IT ("we", "us", "our") operates https://bornilit.com and provides web design, e-commerce, digital product, and IT support services. This Privacy Policy explains what information we collect from you, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.
1 Information We Collect
We collect information that you provide directly, as well as some information automatically when you use our website.
Information you provide
- Name, email address, phone number, and billing/shipping address
- Account login credentials for our customer portal
- Order, quote request, and support ticket details
- Payment information processed through our payment partners (we do not store full card numbers on our servers)
- Any content you submit via contact forms, chat, or WhatsApp
Information collected automatically
- IP address, browser type, and device information
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies (see below)
2 How We Use Your Information
- To process orders, deliver digital products, and fulfill service requests
- To manage your customer account and portal access
- To provide IT support, respond to tickets, and manage AMC/repair jobs
- To send order confirmations, invoices, and service-related notifications
- To send newsletters or promotional updates, where you've opted in
- To improve our website, services, and customer experience
- To detect and prevent fraud, abuse, or security incidents
3 Cookies
We use cookies and similar technologies to keep you logged in, remember cart/checkout details, and understand how visitors use our site. You can disable cookies through your browser settings, but some features of the website (like checkout or the customer portal) may not work correctly without them.
4 Sharing of Information
We do not sell your personal information. We may share information only in the following cases:
- With payment gateways and delivery/courier partners needed to complete your order
- With service providers who help us operate the website (e.g. hosting, email delivery)
- When required by law, court order, or government request
- To protect the rights, property, or safety of Bornil IT, our customers, or others
5 Data Security
We use industry-standard measures to protect your data, including password hashing, encrypted connections (HTTPS), and two-factor authentication for our admin systems. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6 Data Retention
We retain your personal and order information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data, subject to legal record-keeping requirements (e.g. invoices).
7 Your Rights
You can request to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Request deletion of your account and associated data
- Opt out of marketing emails and newsletters at any time
8 Third-Party Links
Our website may contain links to third-party sites (such as social media or payment providers). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies separately.
9 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will indicate the latest revision. Continued use of our website after changes means you accept the updated policy.
10 Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us:
- 📧 Email: hello@bornilit.com
- 📞 Phone: +8801572276095
- 📍 Address: Fatullah-1400, Narayanganj